What if received a wrong or defective product?
Aditya Raj
Last Update 8 months ago
If you receive a wrong or defective product from our store, we sincerely apologize for any inconvenience this may have caused. Rest assured, we are here to assist you in resolving the issue promptly. Here's what you should do:
For a Wrong Product:
1. Contact Customer Support: Reach out to our customer support team immediately to report the issue. You can do this via email, phone, or through our website's live chat feature. Provide them with your order number and a clear description of the incorrect item you received.
2. Return the Product: We will provide you with instructions on how to return the wrong product. Typically, we will cover the cost of return shipping in such cases. Please ensure that the product is in its original condition, including packaging and accessories.
3. Receive the Correct Product: Once we receive the incorrect item, we will expedite the shipment of the correct product to you. We'll also notify you of the new tracking information so you can monitor the delivery.
For a Defective Product:
1. Contact Customer Support: Similarly, get in touch with our customer support team as soon as you discover that the product is defective. Provide them with your order number and a detailed explanation of the issue, including any relevant photos or videos if possible.
2. Return or Exchange: Our customer support team will guide you through the return or exchange process for defective items. Depending on the situation, you may be required to return the product or, in some cases, we may provide instructions on how to troubleshoot or repair the issue.
3. Replacement or Refund: Once we receive the defective product, we will inspect it to confirm the issue. If the product is indeed defective, we will offer you the option of a replacement or a refund, based on your preference.
We are committed to making the return and replacement process as smooth and hassle-free as possible for you. Our goal is to ensure that you are satisfied with your shopping experience and the products you receive from us.
If you have any questions or concerns about the return or exchange process, our customer support team will be readily available to assist you every step of the way.
Your satisfaction is important to us, and we appreciate your understanding and patience in resolving any issues with your order.